Individuals and businesses seeking new electricity connections from Kenya Power will now be required to submit their applications through the company’s website.
The link https://selfservice.kplc.co.ke/public/ will be accessible using computers and mobile phone devices.
In a press release on Tuesday, the power provider says the move, which takes effect this week, was aimed at improving operational excellence, enhancing customer experience, and ensuring faster processing times for all electricity connection requests.
Effectively, the company will stop receiving manual electricity connection applications at its service centers and banking halls, and the beneficiaries of the Last Mile Connectivity Project will be engaged by Kenya Power officials on-site during implementation of the projects.
Kenya Power has been receiving an average of 269,268 applications annually over the last three years, with a total of 807,804 applications received during the period.
Kenya Power’s Managing Director and CEO, Dr. (Eng.) Joseph Siror, said that by digitising the application process, the company seeks to reduce turnaround times, increase transparency, and make electricity access more convenient for all Kenyans.
“Digitisation is central to Kenya Power’s transformation agenda and by streamlining how customers apply for electricity, we are not only improving efficiency but also building a modern utility that is responsive, inclusive, and transparent,” said Eng. Siror.
He added that this shift is also a commitment to faster, smarter, and more transparent service for every Kenyan.
“We have had instances where rogue individuals present themselves as Kenya Power staff, and unsuspecting customers lose money. Through this new system, we are confident that such cases will significantly reduce,” he noted.
Eng. Siror further said that they are putting the power of access directly into the hands of customers and are ready to walk this journey with them.
The company has deployed its business development teams across the country to guide customers through the digital platforms and ensure a smooth experience, particularly for users who may require assistance with the digital application channels.
A multi-channel digital service approach has also been put in place to provide customers with flexibility and convenience, ensuring they can submit their application through the platform that is accessible at any given time.
In the year ended 30th June 2025, the Company crossed the 10 million customer mark, with 401,848 new connections made during the year, contributing approximately 203 GWh in additional electricity sales.
By Wangari Ndirangu
