As part of the Customer Service Week celebrations, staff from Huduma Centre Kerugoya have been actively engaging in various community service activities.
Led by Centre Manager Stella Mukami, the team visited Kerugoya School for the deaf, where they donated assorted items and foodstuffs. The Institution is one of the special learning institutions in the County with over 150 students in different levels of education.
Customer Service Week, which is celebrated worldwide, is aimed at recognising the importance of customer service and the employees who serve and support customers on a daily basis.
In addition, the team reached out to elderly residents in the nearby villages gifting them with various items. During interaction with the residents, the officers conducted awareness sessions on key government services and programmes designed to support senior citizens, especially enrolment into the new health insurance, registration for cash transfers and pension processing.
Huduma centres have enabled Kenyans to get access to over 22,000 government services, which are now available through the e-Citizen platform, a government effort to digitise public service delivery.
The outreach activities reflect Huduma Centre Kerugoya’s ongoing commitment to fostering inclusivity, community engagement, and excellent customer service beyond the service counters.
By Mutai Kipngetich
