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Government on point to ensure excellence in public service delivery

In an effort to meet its constitutional obligation to the people, the government has this week lined up a series of activities aimed at bringing about excellence in public service delivery, actualising job creation and the attainment of environmental restoration.

This week’s activities began on Monday 6th, where Cabinet Secretaries, Principal Secretaries, Heads of State Corporations and senior ranks of the Executive went out to spearhead the action across the country in accordance with the presidential directive pertaining to the Bottom-Up Economic Transformation Agenda (BETA), underpinned by the fact that this is also the customer service week.

In this respect, the government has emphasised that every Kenyan has a right to be treated with dignity, courtesy and fairness in all government offices, and as part of this year’s Public Service Week, it is reaffirming its dedication to transparent, efficient and citizen-centred public service delivery.

Speaking in Nairobi, the Government Spokesperson Dr. Isaac Mwaura reiterated that this commitment underscores the government’s ongoing reforms to strengthen professionalism, performance, and accountability across the public sector, ensuring that public service remains responsive, people-driven, and guided by integrity and excellence.

Accordingly, he urged citizens who encounter poor service delivery, corruption or unresponsiveness to report such cases to the Commission on Administrative Justice (Office of the Ombudsman), even as he rallied all public servants to work together to ensure they deliver the government’s mandate to Kenyans.

On the other hand, Dr Mwaura reminded the public that the government in partnership with the World Bank is implementing the National Youth Opportunities Towards Advancement (NYOTA) project as one of its flagship job creation initiatives under the BETA plan.

He pointed out that NYOTA represents the government’s commitment to practical, inclusive and sustainable job creation that transforms the lives of the youth.

Targeting over 820,000 youth across all 1450 wards, the Government Spokesperson highlighted that NYOTA offers three pathways to empowerment including on-the-job training, recognition of prior learning (RPL) and business startup support.

“Each selected youth entrepreneur is to receive Sh50,000 in startup capital alongside training and mentorship with 50 percent gender parity and inclusion of youth with disabilities up to 35 years. The rest of the youth are up to 29 years old (18 to 29 years),” announced Dr Mwaura, calling on eligible applicants to apply immediately as the application window closes on 12th October 2025.

Notably, even as the country marks Mazingira Day and its related events  Friday, October 10, 2025 under the theme ‘Citizen-Centric Tree Growing and Environmental Stewardship’, the Government Spokesperson also made a national call to action for every Kenyan to contribute to the country’s environmental restoration efforts by planting and nurturing fruit trees.

“Led by President Dr William Ruto, Cabinet Secretaries, Principal Secretaries, Heads of State Corporations and other senior government officials will each lead local tree-planting activities, setting an example of leadership through action,” he echoed.

Dr Mwaura revealed that each local primary school is expected to plant at least 2,000 fruit trees under #TurudiPrimo, sourced through the National Youth Service (NYS) seedling programme.

Furthermore, he noted that since 2022, the government has been able to orchestrate the planting of over 1.06 billion trees nationwide, advancing Kenya towards its target of 15 billion trees and 30 percent forest cover by the year 2032.

Additionally, Dr Mwaura assured the government is keen on fulfilling its promises to Kenyans by meeting their social, political, and economic expectations through ensuring timely repayment of debts, lowering the cost of living and creating a conducive environment for both local and foreign investment, as is the case with recent developments.

Equally, the government spokesperson mentioned that among the President’s key achievements in the economic transformation agenda are prudent debt management, lowering of the borrowing costs and timely repayment of the same.

In this regard, he disclosed that the administration has successfully been able to raise USD 1.5 billion (Sh193.8 billion) from international investors, majorly the US. and the UK markets, part of which has been used to repay USD 1 billion of the 2028 Eurobond ahead of schedule.

“This transaction marks the third successful sovereign financing since 2024, underpinning Kenya’s commitment to prudent debt management, lowering borrowing costs, and timely repayments,” he asserted.

Moreover, Dr. Mwaura maintained that the over-subscription of the bond, whereby investors have offered over USD 7.5 billion, approximately Sh967.5 billion, which is five times the amount sought, demonstrates renewed global confidence in Kenya’s economy.

According to the government spokesperson, this means that, by securing a blended investment rate of 8.7 per cent, a one percentage point lower than earlier in the year, the government will save on interest repayments, reduce pressure on taxpayers and create fiscal space for key development priorities such as education, health and infrastructure.

“The third quarter results of our economy have shown that our economy grew by five per cent, which is higher than the global average,” affirmed Dr Mwaura.

Similarly, he boasted that due to the robust performance of the Kenyan economy, the Government has gained significant traction in tax collection, as the Kenya Revenue Authority (KRA) recorded a very high performance in September 2025, a landmark achievement in customs tax collection, with a historic Sh85.146 billion that has never happened before.

“This represents the highest amount ever collected in the authority’s history, surpassing the previous record of Sh82.554 billion set in January 2025,” Dr Mwaura emphasised, adding that the remarkable performance is driven by strong collections from both trade and petroleum taxes.

He assured the public that these outstanding achievements underscore the government’s commitments towards meaningful sustained growth for the economy and for the betterment of all Kenyans, as promised in the manifesto.

By Michael Omondi 

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