More than 1,000 national identity cards and 2,028 birth certificates remain unclaimed at the Kajiado Huduma Centre, preventing many residents from accessing essential government services.
Kajiado Huduma Centre Manager Mwanajuma Masa said the centre is holding identity cards and birth certificates dating back to 2015, urging applicants and parents to claim them without further delay.
She noted that those without national identity cards are unable to register with the Social Health Authority (SHA), obtain a Kenya Revenue Authority (KRA) PIN, apply for passports, register as voters or process driving licences.
“An identity card is a gateway to many government services. We appeal to everyone whose document is ready to collect it so they can enjoy the services available to them,” said Masa.
She expressed concern that many youths who apply for identity cards upon turning 18 never return for them, limiting their ability to participate fully in social and economic activities.
Masa also highlighted the growing number of unclaimed birth certificates, saying the documents are required for school admission, registration for national examinations, passport applications and processing of national identity cards.
She attributed the backlog to applicants changing their telephone contacts, relocating without updating their details or failing to follow up after submitting their applications.
The manager appealed to parents and guardians to pick up their children’s birth certificates, warning that delays often lead to unnecessary challenges when the documents are needed for education and other official purposes.
She assured residents that the Huduma Centre continues to offer efficient services and encouraged anyone uncertain about the status of their application to visit the facility for assistance.
Masa said clearing the backlog would enable thousands of residents to access public services without unnecessary delays while easing document storage at the centre.
By Rop Janet
