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Kenya Power partner with Media to enhance Service Delivery

Kenya Power (KP), South Nyanza Region, has called on the media to collaborate with them in making residents aware of their products and service delivery in the region.

Speaking to the press at a hotel in Kisii town, Regional Manager, Dan Obiero, said in partnership with the media, they will highlight areas where they are facing challenges of vandalism and connectivity.

The Regional Power Boss noted that new directives will be given on scrap dealerships to curb vandalism which is one of the major challenges facing the company.

“We have lost 20 transformers and conductors costing Sh20 million in the last six months. This is a loss to our company and a very huge inconvenience to our customers,” Obiero said.

He pointed out that the aim of incorporating the media is to create ways of informing the general public to be vigilant and take care of Kenya Power assets.

Obiero noted there have been instances of people being electrocuted due to illegal power connections and urged the customers to inform them about them through the KP customer care service so as to enjoy safe and reliable power.

“We have also addressed challenges in communication with the customers and we hope that the media will highlight the cases we shall be presenting to them for the benefit of the public,” he added.

Obiero further urged people using power without metered connections to visit the company and get processed metered connections for smooth operations.

He also said that any faulty cases from the public should be addressed to the Company through their social media “*9##” platform and promised they will be addressed immediately.

By Victor Ochieng

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