DStv and GOtv customers in Nakuru can now access sales and after-sales support at the new MultiChoice branch at the Central Business District.
The branch is located on the ground floor of Masters Plaza along Kenyatta Avenue and is targeting customers in Rongai, Longonot, Naivasha, Solai, Njoro, Gilgil, Molo, Bahati and adjoining areas.
Phillip Wahome, MultiChoice Kenya Corporate Affairs Manager, while appreciating the support of the County said, “The opening of this new modern branch at Masters Plaza will allow us to better serve our customers within Nakuru County. Our customers can expect a one-stop-shop experience whenever they visit this branch.”
Masters Plaza becomes one of the 10 MultiChoice Kenya branches with four others located in Nairobi at Greenspan Mall, Sarit Centre Mall, T-Mall, and Junction Mall, with one branch located in Nyeri, Mombasa, Ongata Rongai, Kisumu and Eldoret respectively.
MultiChoice Kenya is jointly owned by Kenya Broadcasting Corporation (KBC) and MultiChoice International with a shareholding of 40 percent and 60 percent respectively.
While noting that the new branch will give subscribers a one-stop service point with comprehensive service delivery, Wahome hailed the county government for creating a favourable business environment for the company and supporting wealth creation.
“We are delighted to expand our footprint to Nakuru County which is yet another milestone towards improving our service delivery in this region,” he said.
“The opening of this new branch is a response to the feedback we get from our customers for more services and a one-stop shop experience where they can purchase, troubleshoot, get after-sales services and purchase accessories,” Wahome added.
DStv and GOtv customers in Nakuru surrounding towns will now access a full range of services including payment of subscriptions, package upgrades and downgrades, decoder diagnostics and purchases, customer care support, software upgrades, repair or replacement of faulty decoders, consumer education (self-help service techniques), installation services and purchase of accessories among others.
The MultiChoice Nakuru branch will be open daily from 8am to 6pm on weekdays, 9am to 6pm on weekends and 9am to 5pm on public holidays.
Speaking during the launch, County Executive Committee Member for Trade, Francis Mwangi said, “We identify with you as you use the power of entertainment to enrich millions of lives across the county by providing video entertainment that tells the most-loved Kenyan international stories, which bring people together around shared passions.”
He stated that the county was also hoping to attract new investments in the services and financial sector leaning on improved and upcoming infrastructure projects to ease access to other parts of the country.
Mwangi cited the city’s central location, good infrastructure, affordable power from Menengai and Olkaria geothermal power plants, the upcoming airport in Lanet, the standard gauge railway and Naivasha dry port as key to attracting capital.
By Anne Mwale and Dennis Rasto