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North Rift Kenya Power launches mobile service

Kenya Power joined the rest of the world in celebrating Customer Service Week whose theme is the ‘power of service.’


The week involves appreciating customers and placing emphasis on quality service delivery by providers.


The company launched a mobile service van; a one-stop-shop for customers to get services related to power connectivity. “The van will be our customer service van. We’re going to move to areas where people need electricity and our services,” said Kipkemoi Kipyas, the Kenya Power North Rift Regional Manager.

Speaking at the Kenya Power Branch in Eldoret, the Company’s General Manager Regional Coordination, Eng. Peter Njenga stated that the week is dedicated to appreciating customers in small ways and enhancing service delivery.

“We are celebrating our customers in various ways. We know that Kenya Power exists because of customers who use our service. We want to appreciate them in small ways as part of giving back to them with small appliances such as electric kettles, tokens and even clearing small electricity bills,” said Eng. Njenga.


Njenga urged Kenyans to shun illegal connections in order to avoid extra charges and fines and condemned those that pose as Kenya Power officials to deceive Kenyans into illegal connections.

“We want to tell Kenyans out there that if you are approached by officers with an intention to get power connections without coming to our offices, please consult us. We have clear protocols on how to do that. Don’t get enticed by people who tell you that you can get power cheaply as cheap is in the long run expensive,” he explained.

Njenga added that so far 8.4 million people have been added to the national grid under the Last Mile Connectivity Project launched in 2017 by the National Government.

Kipkemoi said that thefts of transformers have reduced in the region due to campaigns that have been carried out to sensitize the public by the company.


He stated that in 2020 alone, Kenya Power lost 17 transformers in the North Rift region to vandalism and theft adding: “The cascaded impact of vandalized transformers is great on our customers, especially on schools, businesses and hospitals. In terms of losses.’


By Laura Thuo and Anne Simiyu


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