Nyeri Huduma Centre Manager Florence Ndunge has asked individuals who applied for identification cards to visit the office to ascertain whether the documents are ready.
Ngunge said majority of those who applied for the cards are yet to collect them despite numerous reminders from her office.
The officer says the office is currently holding more than 20,000 Huduma and ID cards whose owners are yet to collect them even as the country inches closer to the August 9 election.
“We are currently having a backlog of uncollected Huduma and Identification cards in our office and appealing to their owners to come for them. These cards are crucial not only in accessing key government services but even during the coming elections. It is therefore prudent that all those who applied for them come and check with us in order to ascertain whether they are ready,” she told the press yesterday on the sidelines of a Huduma Mashinani outreach held at the Whispers Park in Nyeri.
According to the manager, the government has streamlined the issuance of ID cards through the track my service platform which among others notifies an individual the status of his or her application through a short message service (SMS).
Similarly, the Civil Registrar of Persons department has been liaising with local government administrators such as chiefs and the churches in urging the public on the need to visit public offices to collect their documents once they are ready.
Ndunge was however quick to note that such interventions appear to be achieving little in urging the public to take advantage of such interventions.
“We have been undertaking sensitisation campaigns tailored towards educating the public know how they can take advantage of the current seamless system of accessing government services. We have visited churches and even employed the assistance of local chiefs in taking this message closer to the people who may not be aware of how to access such services. Unfortunately, the public is still reluctant in taking advantage of these incentives,” she said.
She similarly reminded members of the public to be taking advantage of free government outreach service delivery camps where they can be in a position to access all State services including a free medical checkup at no cost.
The outreach exercise was a joint collaboration between Huduma Centre and Kenya Cancer Institute.
Those who visited the site benefitted through free cancer screening, blood and sugar, hypertension and Body Mass Index checks.
There was also free administration of Human Papilloma Virus (HPVC) and Covid-19 vaccine.
Those who sat for their KCSE exams and had issues with selection of college courses also got a chance to do so through the Kenya Universities and Colleges Central Placement Service (KUCCPS).
By Samuel Maina